- Introduction & Purpose
Datavest Technologies (“Datavest”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring the lawful handling of your Personal Information in full compliance with the Protection of Personal Information Act (“POPIA”) and relevant legislation including RICA (where applicable). This Privacy Policy explains how we collect, use, share, store, and protect your Personal Information - Who This Policy Applies To
This Policy applies to anyone interacting with us—including clients, employees, suppliers, job applicants, website visitors, and business partners. - Key Definitions
- Personal Information: Any data identifying or relating to an individual or entity.
- Data Subject: The person or entity to whom Personal Information relates.
- Responsible Party: Datavest, which determines why and how Personal Information is processed.
- Operator: A third party that processes Personal Information on our behalf under a contract.
- Processing: Includes collection, storage, sharing, and disposal of data.
- Lawful Processing
We only process Personal Information when:- You give consent
- It is necessary to fulfil a contract or transaction
- We have a legitimate interest (e.g., security, support, fraud prevention)
- We are complying with legal obligations (e.g., RICA)
- What We Collect & Why
We collect Personal Information relevant to our work, including (but not limited to):- Identification & Contact: Name, email, phone, company, address
- Transactional Data: Payment method, billing info
- Technical Data: IP address, browser, device details
- Employment Data: CV, references (for job applicants)
- Compliance Data: For RICA registration, if communications services are provided
Why we collect it: - To deliver services (e.g., VoIP, fibre installation, network setup)
- To manage accounts and billing
- For customer service and technical support
- For staff recruitment and HR processes
- To comply with legal/regulatory requirements
Failing to provide necessary information may prevent us from delivering services or complying with laws.
- How We Collect Data
- You directly via forms, email, quotes, support
- Automatically via website cookies and analytics tools
- Through third parties (e.g., credit bureaus, references, employment checks)
- Cookies, Tracking & Analytics
- Our website uses essential cookies, Google Analytics, and performance tracking
- We use similar tools in mobile apps to monitor usage and functionality
- Cookie preferences may be managed via browser settings
- External links are covered under those sites’ own privacy terms
- How We Share Data
We may share your data with:- Operators: Software, cloud, or delivery partners bound by confidentiality and POPIA compliance
- Financial Institutions: For invoice payments
- Legal & Professional Services: If required for legal compliance
- Regulators: Including credit bureaus and telecom registries (RICA)
- Authorities: If required by law
We never sell your Personal Information.
- Data Retention
Personal Information is retained:- As long as needed to fulfil service agreements or legal requirements
- For business, accounting, or compliance purposes.
Once no longer needed, data is deidentified, deleted, or securely archived.
- Security Measures
Datavest implements appropriate technical and organizational safeguards, including:- Encrypted HTTPS communication
- Access controls and staff training
- Regular audits of security systems
We require Operators to uphold equivalent security standards.
- International Transfers
Where data is processed or stored internationally, we ensure it remains protected to POPIA standards using approved safeguards (e.g., contractual clauses). - Your Rights Under POPIA
You may:- Access the Personal Information we hold
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent
- Request data portability
To exercise these rights, contact our Information Officer (see section 14). We may charge a nominal fee as legally permitted.
- RICA Compliance
If we provide communications services, we are obligated to:- Verify your identity and store RICA registration details
- Report any false or misleading information (which may result in criminal penalties by law)
- Complaints & Queries
For questions, concerns, or to lodge a complaint, contact:
Information Officer Datavest Technologies CC privacy@datavest.co.za - Policy Updates
We review our Privacy Policy as needed. Updates are effective upon publication; please check this page periodically for changes.